CCaaS NICE Implementation Project Manager

Job Description: CCaaS NICE Implementation Project Manager

job Title: CCaaS NICE Implementation Project Manager

Location: Remote (working hours aligned with India time zone – EMEA/APAC hours)

Start Date: Immediate

Job Summary:

We are seeking an experienced CCaaS NICE Implementation Project Manager to lead customer implementation projects with a hands-on approach. This role requires strong project management skills combined with NICE CXone implementation experience. The ideal candidate will have a track record of delivering CCaaS projects on time and to high standards, while effectively managing customer relationships and project teams remotely.

Responsibilities:

• - Lead the end-to-end implementation of NICE CXone solutions for customers.
• - Act as the primary point of contact for the customer throughout the project lifecycle.
• - Manage project scope, timelines, and deliverables to ensure successful project outcomes.
• - Collaborate with cross-functional teams, including technical architects, developers, and QA teams.
• - Conduct project planning, resource allocation, and risk management.
• - Oversee project documentation and compliance with internal quality standards.
• - Provide clear and timely communication to stakeholders.
• - Ensure projects are delivered in alignment with corporate and customer expectations.

Qualifications & Experience:

• - Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 3+ years of experience in project management within CCaaS implementations, specifically NICE CXone.
• - Proven ability to manage and deliver customer-facing technology implementations.
• - Solid understanding of CCaaS concepts, technologies, and NICE CXone platform.
• - Strong organizational, communication, and leadership skills.
• - Experience working with global teams and across multiple time zones.
• - PMP or similar project management certification is a plus.

Working Conditions:

• - Remote Position – must be able to work independently and manage virtual teams.
• - Working Hours – must align with India time zone (EMEA/APAC regions).
• - Fast-paced, customer-driven environment requiring flexibility and initiative.