CCA Executive (Contact Center Agent)

Company Description

Latinem Private Limited is a high-performance Global Capability Centre (GCC) based in India, delivering world-class strategic, digital, and operational support to Sobha’s markets across the Middle East, the United States, and Australia. As the backbone of some of the most ambitious real estate projects worldwide, Latinem thrives at the intersection of precision and scalability, powered by top-tier talent from diverse functional areas such as technology, finance, marketing, and more. The company operates 24/7, ensuring seamless business continuity and integration with international teams while bridging global time zones and cultures. Guided by innovation and excellence, Latinem is committed to empowering growth and inspiring excellence on a global scale.

Role Description

This is a full-time, on-site role for a Contact Center Agent located in Hyderabad. In this role, you will be the first point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. Responsibilities include managing incoming calls, responding to emails, troubleshooting customer concerns, updating customer records, and collaborating with team members to improve service quality. Consistent and effective communication with customers is essential to deliver a seamless experience.

✨ What We’re Looking For:

Experience:

Qualification:

• Minimum

  2+ years

  of experience in international voice process
• Strong verbal communication skills
• Ability to handle customer queries with professionalism and accuracy
• Willingness to work in rotational shifts (if applicable)