Job
Description
CBSL (Connect Business Solution Limited (CBSL))
ConneQT is a leader in business process outsourcing, offering a broad portfolio of core enterprise and industry-specific services. The Company's approach puts process in the forefront, coupling deep process knowledge and insights with targeted analytics and pragmatic reengineering to deliver an integrated solution. Services are seamlessly delivered using the Rightshoring model aided with heavy digital interventions to meet a client's business objectives and cost reduction strategy.The demand for BPM continues to be driven by the economic need to deliver quality, cost efficient services and the business requirement to remain competitive and innovative. We focus on meeting the individual needs of our clients and delivering measurable service improvement and value.Company Overview
Improving client processes and driving business impact is the prime focus of our entire organization of over 35,000 employees. ConneQT couples its deep process knowledge, insights and best practices with targeted analytics and pragmatic reengineering to deliver a comprehensive solution. Our broad portfolio consists of both enterprise and industry-specific services. In all areas, we execute simple transactional needs to providing process management capabilities, where complex decision-making and keen judgment are required. Services are seamlessly delivered from our Rightshoring model with 22centers in across Indiato meet a client's business objectives and cost reduction strategy.ConneQT focuses on the industries of Telecom, Banking & Financial Services, Retail, Insurance, Telecom and Media. Our solutions span across the customer life cycle of Customer Acquisition, Customer Services, Transaction Processing, Collections & Accounts Receivables Management and Research & Analytics.We develop reliable and scalable solutions for essential business processes, consecutive with industry best practices and supported by a robust technology infrastructure, proprietary tools, strong human resources and transition framework.JD Application Support Position
1 Basic troubleshooting: Ability to diagnose and resolve common application based technical issues.2 Good knowledge about ITIL certification3 Customer service: Strong communication and interpersonal skills to assist users effectively and courteously.4 Ticket management: Experience in logging and tracking support requests using ticketing systems.5 Operating systems knowledge: Understanding of various operating systems (e.g., Windows, macOS, Linux) and their basic functionalities.6 Software applications: Proficiency in common software applications such as Microsoft Office, web browsers, and email clients.7 Remote desktop support: Ability to provide assistance to users remotely using remote desktop tools.8 Documentation skills: Capability to create and update technical documentation for support procedures and solutions.9 Problem-solving: Aptitude for analyzing issues, identifying root causes, and implementing solutions.10 Adaptability: Flexibility to learn new technologies and adapt to changing environments in a fast-paced support role.11 Understanding of programming languages such as PHP, Python, HTML, CSS, and JavaScript.Note:Please those who are willing to work in Rotational Shift and Rotational weekoff only apply
Location: Pune (Kalyani Nagar)Skills: php,ticketing,html,documentation skills,remote desktop support,software applications,bug fixing,css,itil,ticket management,problem-solving,programming languages (php, python, html, css, javascript),adaptability,operating systems knowledge,customer service,troubleshooting,application troubleshooting
