Catering Officer

Position Title: Catering Officer

JOB OBJECTIVE

1 Develops the catering plans for all vessels assigned according to contracts provided and monitors their accurate and timely execution, for the satisfaction of client needs and protection of company’s brand name.

2 Liaises with ships’ Masters to identify catering needs and resolve any potential relevant implication or complaint, thus enabling the satisfaction of their needs and improvement of client services according to processes, procedures and quality standards

3 Keeps record of all client complaints and proposes modifications to relevant processes and procedures, in order to improve the efficiency and effectiveness of catering services.

4 Provides guidance to all parties for the satisfaction of client catering needs and monitors that all relevant terms in the contracts are executed on time and properly, thus enhancing client satisfaction and loyalty.

5 Monitors on a monthly basis the accurate execution of the catering budget for all vessels assigned, identifies and reports any potential discrepancies, updates the company’s P&L reporting system and informs accordingly his/her supervisor, in order to provide the required information for management decisions.

6 Proposes solutions and improvements for the compliance of the P&L report with the budget and upon approval proceeds to their implementation.

7 Monitors and keeps record of the assigned vessels consumption rates, in order to adjust accordingly the catering plans and generate information for the modification and improvement of contracts.

8 Coordination with various CSC in regards to briefings, interview schedules, paper based test and telephonic interviews of catering staff. Coordinating for trainings for catering staff at various MTC.

ROLE REQUIREMENTS QUALIFICATIONS, EXPERIENCE, SKILLS:

Education and Qualifications:

▪ Hotel Management degree

Work Experience:

▪ 2 years of experience in a premium Hotel/Service Industry/Food Industry/Supply Chain

Job-Specific Skills:

▪ Knowledge of food production and food/beverage service

▪ Knowledge of food ingredients and various food habits worldwide

▪ Very good communication skills

▪ Fluency in English

▪ PC literacy

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a full time degree in Hotel Management?

Experience:

• total work: 1 year (Preferred)

Work Location: In person