Job
Description
About Urban Company Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their homes and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise. Urban Company’s India business is divided into three large verticals with several core categories within these verticals. Each category has an independent user offering and supply pool and is led by a business head. ● Beauty vertical o Salon for women: Skin-care services o Salon for women: Hair, nails and make-up o Men’s grooming o Spa therapy for men and women o Treatments ● Home vertical o AC and appliance repair o Cleaning and Pest control o Electricians, Plumbers and Carpenters o Painting ● Products business (Largely B2B sales) o Beauty & spa products: Both OEM and private labels o Water purifiers, RO filters etc. o Home solutions store o Cleaning products The category manager is responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered. The category manager is responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered. What you'll do: There are 3 major roles within this mandate ● Onboarding the right quality supply to ensure need is fulfilled with the right customer experience being delivered ● Ensuring no breakage in daily operations in your city by building and retaining high-quality supply for the category ● Implementing growth and quality improvement initiatives in sync with category heads at central level ● Improve partner experience to build a long term supply Owning above mandate will require you to do the following: ● Building a strong bond with service professionals in your city ● Performing tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc. ● Getting to the depth of understanding real issues on the ground related to customer experience, partner onboarding, etc. and solving the same in a systematic manner ● Apply communication and reasoning skills to on board the right partners to the UC platform What we need: ● Eager, committed to excellence and have a consistent track record of strong performance ● 1-2 years of work experience ● Bachelors degree is mandatory ● Ability to work in an environment that is fast paced, execution focused and is highly focused on achieving desired outcomes. ● Strong reasoning and communication skills ● Proactive and results-oriented attitude What can you expect: ● Purpose led mission to transform life of partners while building a category defining company ● Empowering work environment with high ownership, trust and opportunities to learn and grow ● A culture of mentorship, collaboration and innovation ● A technology first mindset ● Employee benefits to meet all your well being needs Show more Show less
