Posted:None|
Platform:
Work from Office
Full Time
Roles and Responsibilities:
This includes, but is not limited to: Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions Identify patterns emerging in the audits and contribute to process/program improvements Provide timely response to stakeholders on related tasks as per SOP and SLA Systematically escalate problems to the relevant owners/ teams according to pre-determined process Maintain records of day to day work by updating trackers or workflow tools Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks Understand performance metrics for driving business goals Work in a collaborative environment and contribute to the growth of the respective team/program Develop a global perspective and understand the nuances of various geographies that Amazon operates in
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