Case Officer – Overseas Education

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Location:

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About Verastro Group:

Verastro Group

Verastro Overseas

Our mission is simple but powerful: to make overseas education transparent, accessible, and impactful—empowering students to take confident steps toward a global future.

About the Role:

Case Officer

Key Responsibilities:

• Manage end-to-end student application processes for multiple countries (primarily UK and US).
• Guide students on document requirements, timelines, and interview preparation.
• Handle university portal logins, submissions, and correspondence.
• Maintain student case files with accuracy and confidentiality.
• Liaise with university partners and embassy contacts where required.
• Track application progress and update students and counselors.
• Escalate and resolve bottlenecks in document collection or admissions workflow.
• Work closely with counselors to support successful conversions.

Requirements:

• Minimum 2 years of experience as a Case Officer in the overseas education sector.
• Proven experience in handling cases for

  UK and US

  , plus at least one other destination (e.g., Canada, Australia, or Europe).
• Strong knowledge of university portals, SOP formats, CAS/I-20 requirements, and country-specific procedures.
• Must have

  own laptop/device

  suitable for work.
• Excellent attention to detail and time management skills.
• Strong written and verbal communication in English.
• Ability to work independently in a fast-paced office environment.

What We Offer:

• Professional environment with growth opportunities.
• Exposure to a global student base and university networks.
• Opportunity to be part of a rising education consultancy brand.