Casagrand is hiring For Customer Delight

Greetings for the Day.!!!

South India's leading Real estate company is hiring Customer Delight professionals.

Casagrand Builder Private Limited is a real estate enterprise committed to building aspirations and delivering value. In the last seventeen years, we have developed over 30 million sqft of prime residential real estate across Chennai, Bengaluru, and Coimbatore. Over 22,000 happy families across 125+ landmark properties stand testimony to our commitment.

Key Responsibilities

Handover Coordination:

• Act as the primary point of contact for customers during the unit handover process.
  
• Schedule and coordinate property handover appointments in alignment with internal teams.
  
• Ensure readiness of unit (cleaning, snag-free, documentation) before handover.
  
• Guide customers through the handover documentation and property orientation.
  
• Collect and document all feedback at the time of handover and initiate timely resolution for any issues.
  

Refund Management:

• Handle refund requests in a timely and professional manner, ensuring adherence to company policies.
  
• Coordinate with finance, legal, and sales teams to process customer refunds efficiently.
  
• Keep customers informed of refund timelines, required documentation, and status updates.
  
• Maintain accurate records of refund cases and ensure compliance with internal SOPs.
  

Customer Experience:

• Maintain a customer-first attitude in all interactions, ensuring transparency, empathy, and follow-through.
  
• Escalate complex or unresolved issues to senior management with proper documentation.
  
• Contribute to continuous improvement initiatives in customer delight processes.
  
• Provide timely updates and reports to management on handover and refund metrics.
  

Requirements

• Bachelors degree in Business Administration, Customer Service, or any relevant discipline.
  
• 25 years of experience in customer service, preferably in real estate, hospitality, or similar industries.
  
• Strong interpersonal and communication skills in English; knowledge of Tamil is a plus.
  
• Working knowledge of MS Office (Excel, Word, Outlook) and CRM systems.
  
• High attention to detail, organized, and capable of handling sensitive situations diplomatically.
  
• Ability to manage multiple cases and prioritize tasks in a fast-paced environment.
  

Preferred Attributes

• Previous experience in property handover or refund processing.
  
• Knowledge of real estate documentation and customer lifecycle.
  
• Empathetic, customer-centric mindset with strong problem-solving skills.
  
• Ability to handle customer grievances with patience and professionalism.
  

What We Offer

• A dynamic and collaborative work environment at one of the top real estate firms in South India.
  
• Opportunity to interact directly with customers and play a key role in their homeownership journey.
  
• Competitive compensation and benefits.
  
• Training and development support to grow within the Customer Delight function.

Share the updated CV through:

Emailid: bhawanaanchalia@casagrand.co.in

Contact: 7397726670