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Career Services Operations Associate

Fullstack Academy is a top-ranked immersive school for technology skills training. Fullstack offers comprehensive training opportunities across the U.S. and prepares students with the in-demand skills they need to launch fulfilling tech careers. "Fullstack Academy has been a life-changing experience" is something we hear often and the reason why we come to work everyday. We deeply believe in the transformational power of this program and are looking to hire a Career Services Operations Associate to support our Career Success team.

ABOUT THE ROLE As a Career Services Operations Associate you will support our Career Success team in delivering outstanding coaching and career programming to students and alumni. This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and enjoys building and managing systems that help teams work smarter and scale their impact. You will work closely with Career Success Coaches to keep systems, processes, and data running smoothly behind the scenes. Your primary focus will be on managing internal tools, maintaining accurate data, supporting reporting needs, and coordinating workflows that enable the team to deliver high-impact programming and coaching. While student interaction may occur occasionally, the core of your work will be ensuring that the backend infrastructurecommunications, scheduling, data tracking, and systems administrationruns efficiently and effectively to support both in-program students and alumni. This role is remote and reports to the Senior Manager of Academics and Learner Success. RESPONSIBILITIES Own and execute all communication workflows for in-program students and job-seeking alumni, including deploying all reminders, collecting surveys, and tracking missing/incomplete deliverables Maintain and audit data across multiple systems, including spreadsheets and our career services platform Prentus, ensuring all student and alumni data is complete and up to date Create, maintain, and optimize reports to track key metrics (e.g. student engagement, job placement outcomes, deliverable completion) Support Career Success programming logistics such as event coordination, alumni panels, and internal scheduling Manage accommodation requests (e.g. sign language interpreters) for student-facing sessions Provide operational support to coaches, including preparing reports, managing tech tools and handling special projects Deliver structured, rubric-based feedback on resumes and LinkedIn profiles Coordinate with internal teams to support cross-functional initiatives involving Career Success

QUALIFICATIONS Required: 24 years of experience in an operations, administrative, or program support role Advanced proficiency in Google Sheets and Excel, including pivot tables, conditional formatting, data validation, and VLOOKUP or INDEX/MATCH functions Experience creating and maintaining dashboards or reports to track program data and performance metrics Strong organizational skills and meticulous attention to detail Ability to work independently, prioritize multiple tasks, and manage competing deadlines Excellent communication skills, especially written, with experience working in tools like Slack Customer-service mindset with a passion for supporting learners from diverse backgrounds Comfortable navigating and learning new tech platforms (e.g. CRMs, learning management systems) Bonus Points For: Experience working in a Career Services, higher ed, or edtech environment Familiarity with CRM systems Knowledge of recruiting/HR processes or tech industry hiring trends Experience improving or automating workflows using technology Experience supporting alumni engagement or career outcomes tracking

Regards

Mohit Kumar

Assistant Manager

mohit.kumar@simplilearn.net / 8792517752 ( Only Whatsapp your CV)