Carnival Corporation

Responsibilities:

• 1E Tachyon Platform Management:

  Run and maintain

  1E Tachyon Platform Backend Infrastructure

  (On-Prem / SaaS).

• Digital Employee Experience (DEX) Improvement:

  Responsible for improving Digital Employee Experience (DEX).

• Communication & Recommendations:

  Communicate findings and recommendations clearly to internal stakeholders and clients.

• Project Support:

  Support project planning, scoping, and execution with a focus on quality and efficiency.

• Custom Instruction Development:

  Develop custom instructions for workplace experience and Selfheal capabilities for devices.

• Guaranteed State Rule Management:

  Create and deploy guaranteed state rules.

• Device Monitoring & Troubleshooting:

  Monitor and troubleshoot device stability and experience.

• Tachyon Health Monitoring:

  Monitor Tachyon agent and server health.

• ITSM Integration:

  Integrate ITSM with Tachyon.

• Desktop Management Integration:

  Integrate with desktop management for OS Patching and Software Delivery.

• Inventory Management:

  Manage inventory for endpoints.

• Automation & Selfheal Collaboration:

  Collaborate with other team members to build, test, and release automation and selfheal capabilities.

• Vendor Liaison:

  Work with 1E Vendor for any raised issues related to 1E Solutions and Platform.

• Training & Technical Support:

  Train support staff and assist with technical issues as necessary.

• Client Engagement:

  Work with client organizations to identify and address business needs.

• Reporting & Analytics:

  Design and execute SQL queries, dashboards, and reports using BI tools (e.g., Power BI, Tableau).

• Telemetry Data Analysis:

  Leverage telemetry data to perform in-depth analysis of system performance, user behavior, and usage patterns to identify actionable insights and optimization opportunities.

• Accurate Reporting:

  Ensure accurate and consistent reporting, adhering to data governance standards and aligning with internal and customer expectations.

• Presentation Creation:

  Create visually compelling and outcome-oriented PowerPoint presentations to effectively communicate insights, recommendations, and project progress.

• Automation Opportunity Identification:

  Analyze incident volume trends, knowledge base (KB) articles, and support operations data to uncover automation and process improvement opportunities.

• Cross-functional Collaboration:

  Collaborate with cross-functional teams to drive outcomes, ensuring timely delivery and adherence to project governance frameworks.

• Analytical Framework Development:

  Develop analytical frameworks and models to support strategic decision-making and continuous improvement initiatives.

• Data Quality & Security:

  Maintain a high standard of data quality, integrity, and security across all analytics outputs and dashboards.

• Mentorship & Best Practices:

  Mentor and guide junior analysts and contribute to best practices.

• Cross-functional Initiatives:

  Lead cross-functional initiatives, coordinating with business and technical stakeholders to ensure timely, outcome-driven delivery of analytical insights.

• End-to-End Analysis Project Ownership:

  Own end-to-end delivery of analysis projects, from requirement gathering to final presentation, driving clarity and measurable impact.

• Best Practices & Prioritization:

  Responsible for setting best practices, guiding the analytics team in prioritizing tasks, and fostering a culture of continuous improvement and proactive problem-solving.

• Module Output Monitoring:

  Responsible for monitoring, validating, and analyzing outputs from various Tachyon modules, ensuring they align with expected behaviors and deliver measurable value to customers.

Required Skills:

• Proficiency in

  1E Tachyon

  .
• Working knowledge of Desktop Management related technologies and processes, including

  Microsoft SCCM, Active Directory, networking, monitoring, patching, group policy, image development, and advanced desktop troubleshooting

  .
• Thorough knowledge of

  SQL/SQLite/PowerShell/Restful services/Web Services/WMI/Regular Expressions (RegEx)/Windows Operating System

  .
• Understanding of

  JSON, XML formats

  .
• Ability to consume API.
• Understanding of

  Windows server and client administration

  .
• Good understanding of

  Group Policy, DNS and DHCP administration

  .
• Proficiency in enterprise endpoint management solutions, including modern management with

  Microsoft Intune/SCCM/VMWare WorkspaceOne

  .
• Excellent problem solving/analytical skills.

Nice to have skills:

• Experience with other 1E tools such as Nomad/Shopping/Nightwatchman.
• Experience in Nexthink, SysTrack.
• Problem-solving attitude.
• Collaborative team spirit.
• Good communication skills with the ability to represent in global meetings/forums/customers.
• Good understanding of network infrastructure.
• Knowledge of Cloud Technologies.