Care Engineer

The Care Specialist provides advanced technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Provide advanced technical support for complex troubleshooting cases at the solution/system level in a 24x7 environment.
• Execute project-based technical tasks, ensuring alignment with project plans and objectives.
• Collaborate with development, integration, and support teams to customize and maintain tailored solutions.
• Manage installation, commissioning, and network integration, while implementing new features and technologies in live networks.
• Perform system-level troubleshooting, including debugging and protocol analysis, and support defect identification.
• Conduct testing and validation of network elements with customers, adhering to agreed-upon test cases.

Qualifications

You have:

• Bachelors degree in Telecommunications, IT, or a related field.
• 5-6 years of experience in advanced technical support and troubleshooting.
• Experience with Linux Administration and server commissioning.
• Proficient in scripting (Python/Shell) and log analysis tools (Wireshark).
• Familiarity with Cloud platforms such as OpenStack, VMware, Docker, or Kubernetes.

It would be nice if you also had:

• Working knowledge of databases including Postgres, Oracle, MySQL, or Informix.
• Knowledge of mobile networks, IP, and telecommunications systems.