Card and Disputes

1 - 6 years

2 - 5 Lacs

Mumbai Navi Mumbai Mumbai (All Areas)

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Disputes/Difference between Disputes and Fraud

  • Transaction Monitoring:

    Review and analyze card transactions for potential disputes or fraudulent activity.
  • Dispute Resolution:

    Investigate and resolve customer disputes related to credit/debit card charges, including chargebacks and refunds.
  • Documentation:

    Compile evidence and submit response documents based on card network rules and reason codes.
  • Compliance:

    Ensure adherence to Visa, Mastercard, and other card network regulations.
  • Customer Support:

    Communicate with customers to understand issues and provide timely resolutions.
  • Reporting:

    Maintain detailed records of disputes and generate reports on trends and resolution outcomes.
  • Collaboration:

    Work with internal teams (fraud, customer service, legal) and external partners (banks, processors) to resolve cases efficiently.

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