Calling Executive

Job Title: Calling Executive – Hospital Operations

Location: Shree Medishine Hospital

Job Summary:
We are seeking a Calling Executive to handle patient feedback, service-related queries, and communication with patients regarding hospital services and consultant diagnosis. The role requires excellent communication and soft skills, proficiency in both English and Hindi, and knowledge of medical terminology, anatomy, physiology, and hospital processes.

Key Responsibilities:

• Make onboarding and feedback calls to patients.
• Handle patient queries related to hospital services and consultants.
• Provide accurate information regarding diagnosis, treatment, and hospital processes.
• Maintain records of patient communication and feedback.
• Coordinate with hospital departments to resolve patient concerns.
• Ensure high-quality customer service with empathy and professionalism.

Required Skills:

• Strong communication and interpersonal skills.
• Fluency in English and Hindi.
• Good understanding of medical terminology, anatomy, and physiology.
• Ability to explain hospital services clearly to patients.
• Strong listening skills and problem-solving ability.

Qualification:

• Post-Graduation: MBA in Hospital Management (preferred). AND MA
• Graduation: BBA or equivalent in healthcare/hospital administration.

Other Requirements:

• Good telephone etiquette and soft skills.
• Ability to handle patient queries with patience and empathy.
• Knowledge of hospital service processes and operations

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Speak with the employer
+91 9165726597