Calling Agent (m/f/d) – Delhi (3 Month Contract)

Our Perks – More than just a job:

• Join a young, energetic team that’s reshaping how India travels by bus
• Hands‑on experience in a high‑visibility, metrics‑driven role
• Opportunity to learn Flix’s tech platform and customer‑centric processes

Your Tasks – Paint the world green:

• Customer Outreach: Make outbound calls to recent passengers to request and encourage feedback ratings.
• Inbound Support: Handle customer calls related to service queries, technical issues, and simple upsell opportunities.
• Rating Optimization: Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores.
• Reporting: Meet daily call‑volume and conversion targets; submit concise daily and weekly performance reports.
• Collaboration: Work hand‑in‑glove with the ground‑ops team to escalate and resolve any on‑trip issues.
• Documentation: Maintain accurate call logs and update customer interaction records in our CRM.

Your Profile – Ready to hop on board:

• Experience: 1–3 year in tele‑calling, customer support, or backend operations.
• Languages: Fluent in English and Hindi.
• Skills: Strong verbal communication and persuasion skills, Ability to multitask and adapt quickly in a fast‑paced setting, Comfort working rotating or non‑traditional shifts
• Mindset: Target‑oriented, with a positive attitude toward feedback and continuous improvement.

Now hiring employees (m/f/d) from the following areas: Customer Service Representative (m/f/d), Telemarketing Agent (m/f/d), Sales Support Specialist (m/f/d), Call Center Associate (m/f/d), Outbound Sales Agent (m/f/d), Contact Center Agent (m/f/d)

About Flix
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.