Call Support Executive

Call Support Executive EdTech | House of EdTech

About Us

House of EdTech (Goenka Kachave LLP), founded by IIT Kharagpur alumni Aditya Goenka and Aditya Kachave, is one of Indias fastest-growing edtech companies, redefining professional growth with innovative, impactful, and hands-on learning experiences. With 5M+ professionals served, 250 Cr+ ARR, and 700+ team members across 10+ offices in India, we empower learners to thrive through advanced education in AI tools, Stock Market, Personal Finance, Data Science, and Business Productivity. Now, we are expanding into AI-powered trading and quantitative research — building cutting edge strategies and technology to revolutionize financial decision-making.

Key Responsibilities

• Call Support:

  Handle inbound and outbound learner calls to assist with queries and concerns.

• Problem-Solving:

  Address customer concerns, provide effective solutions, and escalate when necessary.

• Student Assistance:

  Guide learners on course navigation, material access, and platform usage.

• Active Listening & Engagement:

  Ensure customers feel valued through professional and empathetic interactions.

• Process Improvement:

  Identify recurring issues and suggest improvements for a better user experience.

• Team Collaboration:

  Work closely with tech and product teams to streamline customer interactions.

Required Skills & Qualifications

• Education:

  Bachelor's degree preferred (any discipline).

• Communication:

  Strong verbal and written skills in English and Hindi.

• Customer Focus:

  Passion for helping customers with a problem-solving mindset.

• Tech-Savvy:

  Basic understanding of digital tools and learning platforms.

• Patience & Empathy:

  Ability to handle customer concerns professionally.

• Experience:

  0–3 years in a call support role (Freshers are welcome!).

Why Join House of EdTech?

• Fast-Growing EdTech Company:

  Work with a company backed by IIT Kharagpur alumni and industry experts.

• Career Advancement & Mentorship:

  Learn directly from experienced professionals and industry leaders.

• Performance-Based Incentives:

  Earn attractive bonuses and incentives based on your contributions.

• Vibrant and Energetic Work Culture:

  Be part of a team that values innovation, collaboration, and continuous improvement.

• Make an Impact:

  Help shape the future of education and empower learners across the country.