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Sbicap Securities
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Call Quality Analyst

Call Quality Analyst

Sbicap Securities

2 - 5 years

|

3 - 6 Lacs

mumbai navi mumbai mumbai (all areas)

Posted:2 hours ago| Platform:

Apply

Skills Required

call quality analyst call quality assurance evaluation process improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities:

Regularly monitor and evaluate advisor - customer interactions by listening to call recordings to assess adherence to quality standards, and proper call handling procedures, and identify areas for improvement.
Call Quality Assurance collaborate with training teams to develop and deliver targeted training, programs based on identified skill gaps, new product/service launches, or changes in policies and procedures.
Prepare comprehensive reports on quality assurance findings, performance trends, and recommendations for process improvements.

Requirements:

Graduation completed.
Candidates with relevant experience in Call Quality Analysis are desirable.

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Sbicap Securities

Investment Banking

Mumbai

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