Call Handling Executive (AC Service Centre)

We are looking for a polite and organised Call Handling Executive to manage incoming calls, assist customers with AC service requests, register complaints, schedule technician visits, and provide timely service updates. The candidate will act as the communication bridge between customers, technicians, and the service management team.

Key Responsibilities

• Answer incoming calls politely and professionally
• Register customer service requests, complaints, installation calls, and maintenance enquiries
• Record customer details and job information in the service tracking system/Excel
• Schedule technician visits and assign tasks based on availability and location
• Follow up with technicians to ensure timely completion of service calls
• Inform customers about service updates, delays, and completion status
• Handle warranty/AMC call entries & coordinate with related teams
• Maintain daily call and service log reports
• Escalate urgent or unresolved issues to the service manager
• Provide basic product/service information to customers (if required)
• Maintain good customer relations and service standards

Skills & Qualification Requirements

• Minimum 12th pass; Graduation preferred
• Prior experience in customer service / call center / service industry preferred
• Good communication skills (English & Hindi/Gujarati)
• Basic computer knowledge – Excel, call logs, data entry
• Ability to multitask and work under pressure
• Problem-solving and customer-handling skills
• Polite, patient, and professional attitude

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person