Call Centre Representative

Innovative Solutions and Global Support Limited is seeking experienced and motivated Call Center Representatives to join our support team in Ludhiana. Our company provides essential backend and technical support services for the trucking industry, including ELD (Electronic Logging Device) assistance for drivers across the United States.

This is a full-time position operating 24/7, with employees working in rotational 8 to 9 hour shifts. You’ll play a vital role in delivering high-quality customer service to truck drivers, dispatchers, and back-office teams.

Key Responsibilities:

• Answer incoming calls from truck drivers and other stakeholders related to ELD usage, technical issues, and general support.
• Provide accurate, prompt, and courteous assistance using internal tools and resources.
• Create and update support tickets in our CRM system.
• Collaborate with team members to resolve issues efficiently and escalate when needed.
• Perform other back-office support tasks as assigned by supervisors.
• Maintain a professional and customer-focused attitude at all times.

Required Qualifications:

• Bachelor’s degree or higher (Graduate/Post-Graduate preferred).
• Minimum 1 year of experience in a customer service or call center environment.
• Strong communication skills in English (spoken and written).
• Comfortable working in rotational shifts, including night shifts.
• Basic computer skills and familiarity with CRM or ticketing systems.

What We Offer:

• Competitive salary based on experience.
• Growth opportunities within a stable and expanding organization.
• Training and development programs.
• Positive work environment with strong team support.

To Apply:

Please submit your updated resume along with a brief cover letter highlighting your experience

Language:

• Hindi (Preferred), Punjabi

Expected Start Date: 03/07/2025

Job Types: Full-time, Permanent

Pay: ₹15,500.00 - ₹20,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift
• US shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Language:

• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9875909226