Call Centre Executive

Job Description
Job Summary

• Hiring Call Center Executive with minimum 1 year experience
• Immediate joiners preferred.

Responsibilities and Duties

• Attend calls from users requesting support for software systems
• To provide a high level of telephone based and electronic email support to clients and associated services.
• Report and log all clients issues into the client relation management database/Creating Tickets
• Anticipation of the calls from the clients, solve the issues faced by the clients and improve client – company relationships.
• Creating updates, issues and bugs related tickets.
• Troubleshooting network related issues faced by the clients and solving them.
• Verifying the software before going to live, kind of support testing which helps the software work fine.
• Provide doubt clarification and technical support to users on site
• Liaison with client for proper and smooth functioning of software system

Key Skills

• Should be able to communicate with clients at all levels in verbal and written
• Good communication and interpersonal skills
• Attention to detail
• Team oriented/player
• Self motivated
• Good email and telephone etiquettes

Required Experience and Qualifications

Experience : 0-1 year

Job Type: Full-time

Salary: Up to 15k per month

Candidates willing to do rotational shift basis (Morning, Noon and Night)

Interested candidates plz contact 7012458770 or send your updated cv to vybecos.hr@gmail.com

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Application Question(s):

• Are you Immediate joiner?

Experience:

• Call center: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person