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Call Centre BPO Executive

Sanskar Marine Academy Private Limited

0 - 31 years

1 - 2 Lacs

Amrapali Dream Valley, Greater Noida

Posted:1 week ago| Platform: Apna logo

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Skills Required

communication chat support transactions training efficiency

Work Mode

On-site

Job Type

Full Time

Job Description

JOB DESCRIPTION- A Call Center BPO Executive, or Business Process Outsourcing Executive, primarily handles customer interactions through various communication channels like phone, email, or chat, providing support and solutions. Key Responsibilities: Handling inbound and outbound calls, emails, or chats to address customer inquiries, complaints, and requests. Identifying customer needs, researching issues, and providing accurate information, solutions, or alternatives. Maintaining detailed and accurate records of customer interactions, transactions, and feedback. Assisting in training new team members and providing support to colleagues as needed. Identifying and recommending process improvements to enhance efficiency and customer experience. *NOTE- "Candidate's with regional languages for instance Tamil, Telugu & Malayalam can also apply for this job role."

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Call Centre BPO Executive