Call Centre BPO Executive

Careergate Solutions

0 - 31 years

1 - 2 Lacs

ghansoli navi mumbai

Posted:3 days ago| Platform: Apna logo

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Skills Required

resolve crm communication typing empathy support

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: BPO Call Centre Executive ⏩Job Description: ➡️A BPO Call Centre Executive is responsible for handling inbound and outbound calls to assist customers, resolve queries, provide information, and ensure customer satisfaction while meeting company standards. ⏩Key Responsibilities: ➡️Handle customer calls (inbound/outbound) in a professional manner. ➡️Resolve customer queries, complaints, and requests efficiently. ➡️Provide accurate information about products/services. ➡️Maintain call logs, records, and update CRM systems. ➡️Meet performance targets like call quality, response time, and customer satisfaction. ➡️Escalate complex issues to senior staff or relevant departments. ➡️Follow communication scripts and company policies. ⏩Skills Required: ➡️Good communication skills (verbal & written). ➡️Active listening and problem-solving ability. ➡️Basic computer knowledge and typing skills. ➡️Patience, empathy, and customer-oriented attitude. ➡️Ability to work in rotational shifts. ⏩Qualification: ➡️Minimum 12th pass / Graduate (preferred). ➡️Freshers and experienced candidates can apply.

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Call Centre BPO Executive