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10 - 31 years

3 - 6 Lacs

Posted:5 days ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job description1) Responsible to support the senior team to deliver business targets and objectives and create a performance orientated culture. 2) Responsible to keep up to date information with any changes affecting the business and discuss with Head Sales. 3) Responsible to handle the most complex customer complaints or enquires through escalation matrix. 4) Responsible to valuate customer feedback and identify ways to maximise customer satisfaction. 5) Foster effective relationships of call center executive and team leader to ensure that call center department are in line with business objectives. 6) Proactively manager change and coach the team through a change management process. 7) Provide motivational support to team members to maintain high morale and productivity. 8) Responsible to provide backup support to the team and make sure department goals are met. 9) Responsible to escalate any complex problems to senior management for solutions. 10) Support the Senior Team to highlight operational risks and areas for improvement.

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