Position - General Manager Sales (Nexa) Location - Hazaribagh, Jharkhand Reporting to - JMD / CEO Educational Qualification - Graduation / Post Graduation Experience - 12 + Years of experience in a team handling role, essentially to be in automobile sales in 4 Wheller. Salary - Up to 07 LPA CTC + Incentives based on target achievements. Other Perks and Benefits: 1. Free Gym Membership. 2. Health Insurance & Accidental Insurance. 3. Opportunity to win Foreign Trip. 4. Opportunity to participate in employee engagement activities. Job Purpose: This position would be responsible for the strategic planning, overall operations, and day to day management of the affairs of Premsons Motor (Maruti Suzuki) Nexa Outlet. Roles & Responsibilities: 1. Achieving wholesales, retails, exchange, genuine accessories, EW, Insurance and value-added service targets. 2. Stock Management. 3. Dealership profitability enhancement. 4. Enhancing sales manpower's productivity. 5. Adherence to expense budgets. Supervision: 1. Direct Supervision - Sales Manager, Team Leaders and Sales Executives, Customer Care Manager of the outlet. 2. Indirect Supervision - HR Team, Accounts Team, Training and Development Manager, EDP, Accessories Team of that outlet. Show more Show less

Job Description: Job Title: Assistant Manager – Call Center (Service) Company: Premsons Motor Udyog Pvt Ltd (Authorized Maruti Suzuki Dealership) Location: Kokar Workshop, Ranchi, Jharkhand Experience Required: 3–4 years in a team handling role in a call center (preferably automotive/service industry) Qualification: Graduate Job Responsibilities: Manage and supervise the daily operations of the service call center team. Lead a team of tele callers/agents to ensure timely outbound and inbound calls for service bookings, feedback, and follow-ups. Monitor call quality, ensure adherence to scripts, and maintain a high level of customer service. Track performance metrics like call volume, resolution rate, appointment conversion, and customer satisfaction. Train and guide team members to improve communication, product knowledge, and customer handling skills. Resolve escalated customer issues effectively and professionally. Collaborate with the service team and workshop to ensure seamless scheduling and customer follow-up. Maintain MIS reports, call logs, and ensure data accuracy in CRM systems. Key Skills: Strong leadership and team management skills Excellent communication and interpersonal abilities Good knowledge of call center metrics and reporting Ability to handle customer escalations and problem-solving Proficient in MS Excel, CRM/Call Management Software Perks & Benefits: Competitive salary package PF, ESIC, Gratuity, Bonus Career growth opportunities within the dealership Show more Show less