Call Center Manager – CRM & Operations

Company: Trueraiser Global Private Limited
Location: B-46, Ground Floor G-03, Sector 63, Block B, Noida, Uttar Pradesh 201301
Salary Range: ₹22,000 – ₹28,000 (Based on Experience & Skills)
Type: Full-Time | Work From Office

Job Description:

We are seeking a dedicated and experienced Call Center Manager to lead and manage the operations of our growing call center team. The candidate must hold an MBA and have at least 4 to 5 years of relevant experience in a similar role, with deep knowledge of CRM systems, calling portals, and performance monitoring.

Key Responsibilities:

• Oversee daily call center operations and ensure smooth functioning
• Provide training to new employees on CRM systems and calling portals
• Create CRM login IDs and complete onboarding formalities
• Monitor team performance and maintain accountability for results
• Develop work systems, reporting structures, and performance metrics
• Motivate and guide the team to meet targets and maintain discipline
• Identify underperforming team members and ensure corrective actions
• Follow and enforce organizational processes and directives

Candidate Requirements:

• MBA is mandatory
• Minimum 4 to 5 years of managerial experience in call center/BPO operations
• Strong technical understanding of CRM tools and calling software
• Proven leadership skills and ability to motivate and manage teams
• Excellent problem-solving, communication, and organizational skills
• Honest, hardworking, disciplined, and result-oriented
• Must be able to take instructions seriously and implement them effectively

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Provident Fund

Work Location: In person