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Call Center Executive

Vijaya Diagnostic

1 - 31 years

1 - 2 Lacs

Ambegaon Budruk, Pune Region

Posted:22 hours ago| Platform: Apna logo

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Skills Required

diagnostics communication empathy software escalation support

Work Mode

On-site

Job Type

Full Time

Job Description

Greetings from "Vijaya PH Diagnostics Centre Limited" JOB DESCRIPTION Proper Communication & Issue Queries: Maintaining Empathy with Customers over voice and written platform. Greeting & Listening to Customer Grievances. Handling Issues with Importance on Customer. Tagging calls appropriately to concern department and ensuring end to end closure. Maintain Proper Call Quality as per guidelines. Manage Shift timings and attendance. Ensure proper Appointment is given based on slots through software. Escalating & Closure of Patient Requirements appropriately. Feedback call/Complaint Escalation. Maintaining Hospital Telephone Directory. Maintaining contact list of Doctor's, Coordinates & Hospital CUG numbers. Ensure dissemination of accurate & updated information to people coming to you and respond promptly & tactfully to their enquiries on calls. Comfortable with Rotational shifts Patient Grievance is replied over email within defined TAT. If Interested, Kindly drop your CV on WhatsApp - 8121011041

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Call Center Executive