Call Center Executive - Tamil

The Call Center Executive plays a vital role in handling inbound and outbound calls to support customers with loan inquiries, application processes, and service-related concerns. Your responsibilities include lead generation, customer relationship management, and complaint resolution while ensuring high service quality and compliance with company policies. To excel in this role, you must possess strong communication skills, problem-solving abilities, and a customer-centric approach to enhance satisfaction and drive business growth. You will be responsible for providing accurate information and efficiently resolving customer queries. Additionally, you will identify potential customers through telecalling and follow-ups, converting inquiries into loan applications by explaining benefits and features. Guiding customers on documentation, verification, and loan application submission will also be part of your duties, along with coordinating with internal teams for faster processing and approvals. Maintaining positive relationships with existing customers for repeat business and referrals is crucial, as well as addressing customer complaints and escalating unresolved issues to the concerned department. You will be expected to ensure timely resolution and maintain customer satisfaction. Furthermore, promoting additional financial products, educating customers about relevant financial solutions, and managing data in CRM systems are essential tasks in this role. To qualify for this position, you should hold a minimum Bachelor's degree and have 1-3 years of experience in a call center, telecalling, or customer service role, preferably in banking, NBFC, or housing finance. Experience in financial services, housing loans, or mortgage lending is advantageous. Proficiency in verbal and written communication in Tamil, Hindi, and English, along with strong problem-solving, interpersonal, and sales skills are required. Knowledge of housing finance products, loan application processes, CRM tools, and MS Office is also beneficial. Understanding regulatory norms, KYC guidelines, and ethical sales practices is essential to ensure compliance and maintain quality standards.,