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Renova Hospitals
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Call Center Executive

Call Center Executive

Renova Hospitals

0 years

1 Lacs

sanathnagar hyderabad telangana

Posted:10 hours ago| Platform: SimplyHired logo

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Skills Required

crm software customer service 12th pass bachelor's degree computer skills in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

A Call Center Executive is responsible for handling inbound and/or outbound customer calls to provide support, resolve issues, and ensure customer satisfaction. This role involves excellent communication skills, patience, and a customer-centric attitude to effectively manage a high volume of calls and inquiries.

Key Responsibilities:

Handle inbound and/or outbound calls professionally and efficiently.
Respond to customer inquiries, complaints, and issues with appropriate solutions.
Provide accurate information about products, services, and company policies.
Maintain detailed and clear records of customer interactions in the CRM system.
Escalate unresolved issues to the appropriate departments or supervisors.
Meet or exceed individual and team performance targets (e.g., call handling time, resolution rate).
Stay updated with product knowledge, processes, and company updates.
Follow communication scripts and standard operating procedures.
Ensure a positive customer experience in every interaction.

Required Skills & Qualifications:

High school diploma or equivalent (Bachelor’s degree is a plus).
Proven experience in a call center or customer service role preferred.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Basic computer proficiency and familiarity with CRM tools.
Strong problem-solving and conflict-resolution skills.
Patience, empathy, and a professional tone.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹16,000.00 per month

Benefits:

Paid sick time
Provident Fund

Work Location: In person

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