Call Center Executive (Bank)

As a candidate for the role, your responsibilities will include: - Understanding and analyzing the nature of all channel transactions reported by customers at NCRP. - Outcalling customers for the transactions reported at National Cyber-Crime Reporting Portal (NCRP). - Ensuring that data entry in FRS is captured accurately based on customer feedback. - Disclosing the main reason for the call promptly after the introduction once the right party is ascertained. - Verifying the accuracy of transactions executed in the account across all channels. - Documenting and understanding customer conversations appropriately across various platforms like Dialler, TT, FRM portals, and Excel. - Handling customer interactions in a friendly and professional manner. - Using appropriate rebuttals during calls. - Demonstrating proper Telephone Etiquette by being proactive, listening and responding to calls, using customer-friendly language, ending calls positively, maintaining a structured voice tone, avoiding abrupt disconnections, refraining from using un-parliamentary language, not pressuring customers to purchase products/services, upholding professionalism, and not reacting negatively even in challenging situations. - Strictly adhering to all compliance metrics without deviation. - Meeting the set targets effectively. In addition to the outlined responsibilities, the job requires proficiency in CRM Software, LiveChat Tools, Multichannel Communication, Problem-Solving, Time Management, Empathy, Telugu, and Kannada.,