Call Center Executive (Bank) Saasvath HR & Business Consultants LLP

2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

As a candidate for the role, your responsibilities will include: - Understanding and analyzing the nature of all channel transactions reported by customers at NCRP. - Outcalling customers for the transactions reported at National Cyber-Crime Reporting Portal (NCRP). - Ensuring that data entry in FRS is captured accurately based on customer feedback. - Disclosing the main reason for the call promptly after the introduction once the right party is ascertained. - Verifying the accuracy of transactions executed in the account across all channels. - Documenting and understanding customer conversations appropriately across various platforms like Dialler, TT, FRM portals, and Excel. - Handling cust...

Posted 1 month ago

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Call Center Executive Saasvath HR & Business Consultants LLP

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

As a candidate for this position, you will be required to possess skills in CRM Software, LiveChat Tools, Multichannel Communication, Problem-Solving, Time Management, Empathy, Telugu, and Kannada. Your primary responsibilities will include analyzing the nature of all channel transactions reported by customers at the National Cyber-Crime Reporting Portal (NCRP) and conducting outbound calls to customers for reported transactions. It will be important to ensure accurate data entry in FRS based on customer input and to understand the validity of transactions across all channels. You will be responsible for documenting customer conversations effectively on various platforms such as Dialler, TT,...

Posted 2 months ago

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