As a candidate for this position, you will be required to possess skills in CRM Software, LiveChat Tools, Multichannel Communication, Problem-Solving, Time Management, Empathy, Telugu, and Kannada. Your primary responsibilities will include analyzing the nature of all channel transactions reported by customers at the National Cyber-Crime Reporting Portal (NCRP) and conducting outbound calls to customers for reported transactions. It will be important to ensure accurate data entry in FRS based on customer input and to understand the validity of transactions across all channels. You will be responsible for documenting customer conversations effectively on various platforms such as Dialler, TT, FRM portals, and Excel. Handling customer interactions with empathy and using appropriate rebuttals during calls will be crucial aspects of the role. Adhering to telephone etiquette guidelines, including being proactive, attentive, and maintaining a professional tone, is essential. Additionally, you will need to maintain compliance with all relevant metrics and meet set targets. It is important to handle all interactions with customers professionally, avoiding rudeness or negativity even in challenging situations. Ensuring that each call ends positively and that the customer feels valued throughout the interaction will be key to success in this role.,
As a candidate for the role, your responsibilities will include: - Understanding and analyzing the nature of all channel transactions reported by customers at NCRP. - Outcalling customers for the transactions reported at National Cyber-Crime Reporting Portal (NCRP). - Ensuring that data entry in FRS is captured accurately based on customer feedback. - Disclosing the main reason for the call promptly after the introduction once the right party is ascertained. - Verifying the accuracy of transactions executed in the account across all channels. - Documenting and understanding customer conversations appropriately across various platforms like Dialler, TT, FRM portals, and Excel. - Handling customer interactions in a friendly and professional manner. - Using appropriate rebuttals during calls. - Demonstrating proper Telephone Etiquette by being proactive, listening and responding to calls, using customer-friendly language, ending calls positively, maintaining a structured voice tone, avoiding abrupt disconnections, refraining from using un-parliamentary language, not pressuring customers to purchase products/services, upholding professionalism, and not reacting negatively even in challenging situations. - Strictly adhering to all compliance metrics without deviation. - Meeting the set targets effectively. In addition to the outlined responsibilities, the job requires proficiency in CRM Software, LiveChat Tools, Multichannel Communication, Problem-Solving, Time Management, Empathy, Telugu, and Kannada.,