Saasvath HR & Business Consultants LLP

As a candidate for this position, you will be required to possess skills in CRM Software, LiveChat Tools, Multichannel Communication, Problem-Solving, Time Management, Empathy, Telugu, and Kannada. Your primary responsibilities will include analyzing the nature of all channel transactions reported by customers at the National Cyber-Crime Reporting Portal (NCRP) and conducting outbound calls to customers for reported transactions. It will be important to ensure accurate data entry in FRS based on customer input and to understand the validity of transactions across all channels. You will be responsible for documenting customer conversations effectively on various platforms such as Dialler, TT, FRM portals, and Excel. Handling customer interactions with empathy and using appropriate rebuttals during calls will be crucial aspects of the role. Adhering to telephone etiquette guidelines, including being proactive, attentive, and maintaining a professional tone, is essential. Additionally, you will need to maintain compliance with all relevant metrics and meet set targets. It is important to handle all interactions with customers professionally, avoiding rudeness or negativity even in challenging situations. Ensuring that each call ends positively and that the customer feels valued throughout the interaction will be key to success in this role.,