Posted:-1 days ago|
Platform:
Work from Office
Full Time
Call Center- JOB DESCRIPTION Designation Education Call Center Executive (Sr. and Jr.) Bachelor's degree Experience 1-3 years of experience in a call center environment At least 1 year in Diagnostics Industry Job Description Answer incoming calls and respond to customers emails and WhatsApp Messages Booking Home Visit and assigning Phelebo to Visit Management and resolve customer complaints Identify and escalate issues to supervisors Provide product and service information to customers Research, identify, and resolve customer complaints using applicable software/ CRM Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Other duties as assigned Job Related Skills Proficient in Call center applications Knowledge of customer service practices and principles Excellent data entry and typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately Languages Known: English, Hindi, Marathi preferably Gujarathi also Managerial Skills - Manpower Handling -
Aspira Pathlab & Diagnostics Limited
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