Cafe & Store Receptionist

Role & responsibilities

1. Front Desk & Customer Handling

• Greet customers and visitors courteously and professionally.
• Handle walk-in customers, inquiries, and direct them appropriately.
• Maintain a welcoming and hygienic reception area at all times.

2. Order & Billing Support

• Assist customers with menu/store product information.
• Coordinate orders with caf staff or store team.
• Support billing, cash handling, and POS operations accurately (if applicable).

3. Call & Communication Management

• Attend incoming calls and respond to customer queries.
• Take messages and forward them to concerned departments promptly.
• Handle basic complaints and escalate issues when required.

4. Visitor & Vendor Coordination

• Maintain visitor entry/exit register and issue visitor passes.
• Coordinate with internal teams for vendor or guest meetings.
• Ensure compliance with security and entry protocols.

5. Cash & Record Management

• Maintain daily sales records, cash receipts, and invoices.
• Submit daily cash/transaction reports to accounts/store manager.
• Ensure zero variance in cash handling.

6. Inventory & Store Support

• Assist in tracking caf/store stock and notify shortages.
• Support stock display, labeling, and basic merchandising.
• Coordinate with store team for replenishment needs.

7. Hygiene & Safety Compliance

• Ensure cleanliness at reception and customer areas.
• Follow food safety, hygiene, and safety guidelines.
• Report any safety or maintenance issues immediately.

8. Reporting & Documentation

• Prepare daily footfall and sales reports.
• Maintain registers, logs, and basic documentation.
• Support audits and management reviews when required.

9. Customer Experience & Brand Image

• Resolve customer concerns politely and professionally.
• Promote offers, new items, or store policies.
• Uphold company values and service standards.

10. Attendance & Discipline

• Maintain punctuality and professional appearance.
• Follow company SOPs, shift timings, and protocols.

Preferred candidate profile

Excellent verbal and written communication skills (English and Hindi).

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Pleasant personality and a customer-focused attitude.

Appearance: