Cafe Audit Head

Job Description

Role & Responsibility: 1. Cafe Quality Audits: Conduct periodic audits to assess and ensure adherence to operational and quality standards across all cafe locations. 2. System Inventory Reconciliation: Reconcile system-recorded inventory with physical stock to identify discrepancies and prevent losses. 3. CCTV-Based Transaction & Payment Audits: Review surveillance footage to verify transactional integrity and investigate payment-related anomalies. 4. Zero Tolerance Zone (ZTZ) Case Identification: Identify and escalate critical compliance breaches under ZTZ protocols. 5. Fixed Asset Reconciliation: Audit and verify the presence and condition of fixed assets against the asset register. 6. KWP Inventory Checks: Perform audits of KWP (Kitchen Work Procedure) inventories to ensure proper stock management and SOP adherence. 7. Issue Identification & Root Cause Analysis: Proactively identify recurring operational issues and perform in-depth root cause analysis (RCA) to recommend corrective actions. 8. Cash Audits: Regularly audit cash transactions, deposits, and handling processes at store level to ensure financial accuracy. 9. Monthly Management Reporting: Prepare and present comprehensive audit reports, findings, and recommendations to senior management monthly. Required skills: 1. Strong analytical and investigative skills. 2. Proven experience in auditing retail or food & beverage operations. 3. Working knowledge of CCTV audit processes and POS systems. 4. High attention to detail and integrity. 5. Strong leadership and team management abilities. 6. Courage in driving new agendas.