Business-to-Business (B2B) Payment Collection Executive

Business-to-Business (B2B) Payment Collection Executive

Position Overview

MSA Instruments, with 30+ years expertise in process automation and instrumentation, is an authorised channel partner for leading brands such as Siemens, Honeywell, and Rotork. Serving Eastern India and neighbouring countries, we deliver turnkey automation solutions and service support across diverse industries. We seek a seasoned professional to oversee collections for both our proprietorship and private limited entities.

The B2B Payment Collection Executive is responsible for overseeing and executing the collection of outstanding payments from business clients or corporate accounts. This role requires proactive follow-ups, maintaining precise records, and ensuring timely recovery of dues, all while demonstrating the highest standards of professionalism and client service in a business environment.

Key Responsibilities

• Initiate and manage contact with client companies via phone, email, and meetings (if required) to recover outstanding payments.
• Maintain comprehensive and up-to-date records of all collection communications, payment commitments, and account statuses for corporate clients.
• Negotiate payment terms and develop tailored solutions for clients facing financial constraints, in alignment with company policies and contractual agreements.
• Collaborate closely with internal teams such as Sales, Accounts, and Senior Management to address and resolve payment discrepancies or disputes.
• Keep track of all deductions made by the customers while making payments and reconcile the same with the Finance Team on a regular basis.
• Prepare and dispatch payment reminders, detailed account statements, and formal notices to client organisations as required.
• Generate and present regular reports on collection progress, ageing analysis, and outstanding receivables for management and audit purposes.
• Escalate unresolved or complex cases to senior management as per company protocol for further action.

Qualifications

• Bachelors degree in Commerce, or a related field.
• Minimum 2-5 years of relevant experience in B2B payment collection, corporate accounts receivable, or a similar role.
• Strong communication and negotiation skills in English and relevant regional languages.
• Proficiency in MS Office (Excel, Word.
• Demonstrated ability to manage complex client relationships and resolve payment issues with professionalism.
• Excellent organisational skills and keen attention to detail.

Key Competencies

• Client-centric approach with a solution-oriented mindset.
• Self-motivated and results-driven.
• Integrity and discretion in handling confidential business information.
• Ability to work independently and collaboratively within cross-functional teams.

Remuneration

Competitive salary package as per industry standards.