Business System Specialist

Role Overview: As a Specialist - Business Systems at our company, your primary role will be to provide support for Paxus and its related systems, which is our core business application. Your responsibilities will include planning and executing system upgrades and performance improvements, responding to production fund accounting systems queries, assisting with testing, maintenance, and audit of the systems, and ensuring smooth operation and optimal performance of the application. Key Responsibilities: - Ensure the smooth operation and optimal performance of the application. - Provide comprehensive application support for the core line of business applications within the company. - Prioritize and resolve tickets related to peripheral business applications. - Collaborate with a global team to offer technical support to the Operations function, specifically related to the core line of business applications. - Liaise with application vendors to address support tickets promptly. - Take ownership of project-related tasks, including application upgrades. - Manage day-to-day technical application support, primarily serving the Operations function. - Oversee the process for releasing patches, including scheduling releases to Test and Production environments. - Handle periodic refreshes of Test Environments. - Work closely with the Internal Audit team to ensure adherence to System Control Protocols. - Monitor Paxus license utilization to maximize availability. Qualifications Required: - Excellent understanding of Fund Administration & Transfer Agency workflows and associated technology. - Proficiency in SQL databases, scripting, and patching is an added benefit. - Complete fluency in common Office/PC applications, especially Excel. - Experience with ServiceNow is a plus. - Bachelors degree or equivalent qualifications/work experience. - Strong time management and decision-making skills. - Excellent problem-solving, troubleshooting, and analytical abilities. - Ability to work independently and collaboratively, including interactions with third-party developers and providers. - Effective multitasking - managing concurrent projects and prioritizing demands. - Outstanding interpersonal, oral, and written communication skills. Approachable and patient demeanor when assisting users.,