Business Support Assistant

As a Customer Service Representative, your role involves responding to customer inquiries and resolving issues in a timely and professional manner. You will be responsible for providing product information and assistance to customers, processing orders, returns, and exchanges. Handling customer complaints and escalating them when necessary will also be part of your key responsibilities. Additionally, you will assist customers with technical support and maintain accurate customer records and documentation. Collaboration with other departments to resolve customer issues is essential in this role. Key Responsibilities: - Respond to customer inquiries and resolve issues promptly - Provide product information and assistance to customers - Process orders, returns, and exchanges - Handle customer complaints and escalate when necessary - Assist customers with technical support - Maintain accurate customer records and documentation - Collaborate with other departments to resolve customer issues Qualifications Required: - Strong communication skills - Customer service experience is a plus - Ability to work well in a team - Detail-oriented and organized Please note that this job is a full-time, permanent position. As a Fresher, you are also welcome to apply. The work location for this role is in person.,