Business Process Outsourcing

Associate International BPO (Voice/Non-Voice)

Job Title

Location

Shift

Experience

Job Responsibilities

• Handle

  inbound calls, emails, and chats

  from customers and ensure each interaction is accurately logged in the system.
• Provide support to candidates in the

  recruitment process

  (e.g., new applicants, rehires) as per standard operating procedures.
• Guide users through the

  self-service portal

  and offer navigational support.
• Conduct

  security verifications

  in alignment with internal policies and

  GDPR compliance

  .
• Make

  outbound calls

  when required as per client and company communication guidelines.
• Maintain

  exceptional data and call quality

  while meeting productivity benchmarks.
• Foster a

  collaborative work environment

  through clear and regular communication with peers and supervisors.
• Adhere to all

  personnel and operational policies

  , including attendance, code of conduct, and escalations.
• Ensure

  process documentation

  (DTPs, Knowledgebase, SharePoint) is always up-to-date.
• Provide

  first-contact resolution

  to avoid escalations and deliver outstanding customer service.

Required Skills & Knowledge

• Proficient in using

  ticketing systems

  (ServiceNow preferred),

  ERP platforms

  ,

  Microsoft Office Suite

  , and web browsers.
• Strong

  technical aptitude

  and ability to learn systems and processes quickly.
• Excellent

  verbal and written communication

  skills with a customer-first mindset.

Preferred Experience

• International BPO

  or customer support experience preferred.

• Freshers

  with strong communication and learning abilities are encouraged to apply.

Key Personal Attributes

• Flexible and willing to work

  rotational shifts

• Positive attitude and strong

  team spirit

• Ability to handle pressure and meet deadlines

• Punctual, disciplined, and detail-oriented

• Customer-focused

  and result-driven
• High

  integrity

  and professionalism
• Fast learner with a passion for service excellence

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