Business Process Generalist

As a business process expert at our New York client, a global hospitality company, your primary responsibility will be to enhance the planning and execution of programs. You will collaborate closely with the PMO and facility management team to ensure that all key deliverables are met within the hospitality department. Working with cross-functional program teams, you will analyze existing processes, identify opportunities for improvement, and lead initiatives to streamline operations and enhance overall efficiency. Key Responsibilities: - Facilitate discussions to advance event planning activities within a large, complex program framework. - Lead process design/redesign initiatives to optimize workflows, drive standardization, and promote continuous improvement across the program. - Develop and maintain a comprehensive playbook outlining event-specific strategies, operational procedures, and hospitality protocols. - Conduct knowledge-sharing sessions and workshops to achieve key milestones, deliverables, and ensure the transfer of critical insights and lessons learned. - Collaborate with stakeholders at all levels to understand business requirements and prioritize process improvement opportunities. - Perform in-depth analysis of existing business processes using tools such as process mapping, value stream mapping, and data analysis. - Work closely with cross-functional teams to implement process redesign initiatives that align with business objectives and requirements. - Establish and monitor key performance indicators (KPIs) to gauge the effectiveness of process improvement endeavors. - Act as a change agent by promoting the adoption of new processes and fostering a culture of continuous improvement throughout the program. - Stay informed about industry trends, innovations, and changes in the sports and hospitality landscape. Requirements: - Hands-on experience with MS Office and Lucidchart, preferably within facility management. - Proficiency in process analysis methodologies such as Lean Six Sigma. - Excellent project management skills, including the ability to efficiently prioritize tasks and manage multiple projects simultaneously. - Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and influence stakeholders at all levels. - Proficiency in process modeling tools such as Visio and Lucidchart. This role offers a dynamic opportunity to drive process improvements, enhance operational efficiency, and contribute to the success of the hospitality department within a global hospitality company based in New York.,