Posted:4 weeks ago|
Platform:
Work from Office
Full Time
The Service Contract Management team at Cisco ensures seamless contract operations by providing entitlement support in MACD activities like add products, manage billing addresses, handle renewals, and maintain compliance, collaborating with multiple teams to optimize asset lifecycle, reduce risks, and support customers through consultative engagements and self-serve tools for efficient contract management.
We are seeking a Contract Management Operations Specialist with expertise in Contract Management Operations, Snowflake, and emerging AI technologies like Agentic AI. The role involves driving business projects, optimizing operations, and delivering data-driven solutions to enhance customer satisfaction and achieve strategic objectives.
* Lead and enhance Contract Management Operations, including all MACD activities.
* Drive business projects to improve operations and customer satisfaction.
* Develop and maintain data solutions using Snowflake with optimal performance and data integrity.
* Manage the end-to-end process of embedding AI technologies into Ciscos portfolio, ensuring seamless delivery and adoption.
* Proficiency with Python for scripting and automation.
* Write and optimize complex SQL queries for large datasets.
* Design and maintain Tableau dashboards for impactful data visualization.
* Translate business needs into Generative AI and Agentic AI solutions.
* Leverage Python for AI/ML applications and data preprocessing.
* Partner with business and technical teams to develop solutions.
* Present insights effectively to senior leadership and cross-functional teams.
* Document processes and drive measurable, value-driven improvements.
* Bachelors degree in Engineering, Computer Science, or Business Administration with proficiency in SQL, Snowflake, and Python.
* Experience with Tableau and data preprocessing techniques.
* Knowledge of Agentic AI and building autonomous agent use cases.
* Strong communication, organizational, and presentation skills.
* Programming & Modeling: Advanced proficiency in Python and SQL with experience developing analytical models (e.g., regression, time-series, neural networks)
* BI & Visualization: Strong command of tools such as Power BI, AI Analytics tools with proven ability to build data products for broad business consumption
* Experience working on technical projects in a complex development environment.
* Working knowledge of various tools and open-source technologies. Will to accelerate agile development process.
* Familiarity with AI developer platforms, rapid prototyping, and creating required designs.
* Process orientated and can build capacity through process innovation / automation.
* Passion for driving innovation, operational efficiency, and continuous improvement using data
Cisco
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