Business Ops Manager

Job Description

Avaali is seeking a senior profile to manage Business Operations based out of Bangalore, India. The position will report the Director Business Operations. The ideal candidate will have a minimum of 9 years of experience working in similar roles preferably with extensive experience in B2B technology solutions companies. This role requires an individual with a successful track record of developing and executing strategic plans and working with internal stakeholders from sales, delivery, solution engineering and finance teams to drive the company's operations. This is a critical position, and the ideal candidate should be a highly organized professional with exceptional analytical, communication, and interpersonal skills. The primary responsibilities for this role include: Working with sales and delivery teams to drive forecasts. Drive periodical cadences. Working with finance, delivery teams and customers as required to ensure timely timesheet approvals and related project documentation to ensure timely billing. Proactively identifying risks and putting in mitigation plans. Ensuring timely completion of customer onboarding processes. Participating in negotiation cycles with customers in association with sales. Securing internal exception approvals as required. Participating in contract discussions and negotiations. Reviewing contractual terms and conditions and providing inputs to respective stakeholders for closing contracts. Tracking PO's, milestone billing achievements, PO balances and providing timely reporting to management. Tracking collections and ensuring proactive follow ups for timely payments. Ensuring timely submission of dashboards and reports to the management on various operational performance metrics including forecast accuracy, realization rates by solutions / geographies, DSO etc. The ideal candidate must possess strong organizational and problem-solving skills, excellent communication abilities, deep understanding tech B2B business, and a passion for their work. They should also be knowledgeable in pricing and discounting as well as contracting processes. They should be able to work independently or as part of a team.