Business Head - FMCG Retail Industry - Hyderabad

Business Head - Retail Operations Reporting to Executive Director

Role objective

The Business Head is responsible for development & implementation of strategy to drive P/L , day-to-day retail and ecommerce operations.

Role responsibilities Responsibility area Key tasks & activities

Strategy development and execution

• Develop and execute retail and e-commerce business strategies to improve and enhance profitability •
• Research market to discover new trends and technologies to improve retail and e-commerce operations performance

• E-commerce operations

  • Provide insights on customer shopping trends to support assortment selection and identify assortment gaps • Work closely with demand forecasting and warehousing teams to ensure smooth order fulfilment
• Ensure to work with developers, marketing team and digital marketers to improve quality, speed of website, website uptime and traffic acquisition
• Implement & oversee risk mitigation- flagging suspicious activity, ensure disaster recovery plan, etc.
• Ensure efficient cash collection procedure for ecommerce transactions

Inventory Managemen

Customer satisfaction • Drive customer retention by ensuring good customer service by addressing and ensuring the timely resolution of customer issues. • Providing an interactive and simple user interface for customers to drive conversion rate • Ensure to provide adequate support to customer for delivery related issue and minimize escalations and dissatisfaction • Lead the implementation and optimization of key features such as product discovery, checkout, payment methods etc to improve the customer experience

Todays Basket

People Management • Train employees to create a customer focused culture of employees • Plan, identify, communicate, and allocate responsibilities and practices to personnel to ensure smooth flow of ecommerce operations