Business Domain - Telecom

Business Domain Consultant

Roles and Responsibilities:

• Business Process Analysis:

  Conduct in-depth analysis of existing business processes within the telecommunications industry, covering areas such as billing, customer lifecycle management, network operations, service provisioning, revenue assurance, and sales & marketing.

• Requirements Gathering:

  Elicit, document, and manage detailed business requirements from various stakeholders, translating complex business needs into clear, actionable specifications for technical teams.

• Solution Design & Strategy:

  Propose and design effective business solutions and process improvements that align with telecom industry best practices and strategic business goals. This may involve recommending system enhancements, new tool implementations, or process re-engineering.

• Stakeholder Management:

  Serve as a key liaison between business stakeholders (e.g., product, sales, finance, operations) and technical teams, ensuring clear communication and alignment throughout project lifecycles.

• Data Analysis & Insights:

  Analyze business data to identify trends, pain points, and opportunities for optimization. Provide data-driven insights to support decision-making for telecom-specific challenges.

• Implementation Support:

  Support the implementation of new processes, systems, or features by providing business context, conducting user acceptance testing (UAT), and assisting with change management.

• Troubleshooting & Optimization:

  Identify and troubleshoot operational inefficiencies or process bottlenecks within the telecom domain. Recommend and implement solutions to enhance business performance and customer satisfaction.

• Market & Industry Trends:

  Stay updated on the latest trends, technologies, and regulatory changes within the telecommunications industry to ensure our solutions remain competitive and compliant.

• Documentation:

  Create and maintain comprehensive documentation for business processes, requirements, solution designs, and operational procedures.

Preferred Candidate Profile:

• Telecom Domain Expertise:

  Strong and demonstrable knowledge of the

  telecommunications industry

  , including mobile, fixed-line, internet services, and enterprise solutions. Understanding of key telecom business functions and their interdependencies.

• Business Analysis Skills:

  Excellent analytical, problem-solving, and critical thinking skills with a proven ability to translate complex business problems into clear solutions.

• Process Improvement:

  Experience in business process mapping, re-engineering, and optimization within a large organization.

• Communication & Presentation:

  Exceptional verbal and written communication skills to articulate complex business concepts and present findings effectively to both technical and non-technical audiences.

• Stakeholder Engagement:

  Proven ability to build strong relationships and influence stakeholders at various levels.

• Data Literacy:

  Ability to understand and interpret business data to drive insights.

• Education:

  Bachelor's degree in Business Administration, Information Systems, Telecommunications, or a related field. Relevant certifications in Business Analysis (e.g., CBAP) are a plus.