Posted:1 week ago|
Platform:
Work from Office
Full Time
Key Responsibilities:
Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients.Customer Onboarding: Oversee the onboarding process for new clients, ensuring a smooth and positive experience.Customer Success Strategy: Develop and implement strategies to improve customer satisfaction, retention, and growth.Issue Resolution: Address and resolve customer issues and complaints in a timely and effective manner.Product Training: Provide clients with training and resources to help them maximize the value of our products and services.Feedback Loop: Collect and analyze customer feedback to inform product development and service improvements.Performance Metrics: Monitor and report on key performance indicators (KPIs) related to customer success.Cross-Functional Collaboration: Work closely with sales, marketing, product development, and support teams to ensure a cohesive approach to customer success.
Next Education India
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