Business Development & Delivery Lead

Job Description

Develop and execute a comprehensive business acquisition strategy to expand our client base within the technical publication industry. Identify and qualify new business opportunities that align with our portfolio and utilize latest technology effectively. Manage existing client relationships and ensure their satisfaction through exceptional service and project delivery. Lead, motivate, and mentor a team of technical writers and editors, fostering a collaborative and high-performing work environment. Oversee the entire project lifecycle, from initial client proposal to final content delivery, ensuring adherence to deadlines and budget constraints. Maintain a deep understanding of industry best practices and emerging technologies like GenAI, XR, Interactive 3D, keeping our service offerings at the forefront of the market Identify and implement innovative solutions to optimize workflows and improve the efficiency of technical documentation creation. Track key performance indicators (KPIs) and analyze project data to ensure continuous improvement and client satisfaction. Collaborate with cross-functional teams such as sales, marketing, and technology to ensure seamless project execution. Requirements : Bachelors degree in engineering or related field (Masters degree in business development is preferred) Proven track record of success in business acquisition and sales within the technical publication industry (10+ years) Strong understanding of the technical documentation landscape, including current trends and emerging technologies like GenAI, interactive 3D, AR/VR. Experience in managing and leading a team of technical writers and editors. Proven ability to manage multiple projects simultaneously while meeting deadlines and budget goals. Excellent project management skills with a focus on efficiency and quality control. Strong analytical and problem-solving skills. Proficiency in relevant software like content management systems (CMS) and collaboration tools. Familiarity with technical publication and service manuals, style guides and best practices. A passion for technology and a willingness to embrace innovative solutions.