Business Continuity Analyst

Job Description

Our Purpose Title and Summary Business Continuity Analyst Overview: Member of Mastercard s Business Continuity (BC) Team, providing business continuity planning and exercising consultancy and resilience toolset support to our many internal stakeholders. Metrics generation, project support and business liaison are also core elements of the role. Role: - Will work in the BC team, within the wider Global Enterprise Resilience team that also manages Disaster Recovery and Crisis Management for Mastercard. - Providing focused and relevant business continuity practice advice to our large community of BC stakeholders to assist them in meeting their corporate resilience requirements; committed to meeting KPIs in this regard. - Having ownership of the BC plans, their associated tasks, and the training of all stakeholders, for a large area of the business as part of the Business Partner (BP) support role. - Troubleshooting and resolving less-complex technical issues within the corporate resilience toolset (training provided). - Escalating complex BC and toolset related issues and requests to senior team colleagues. - Technical administration process documentation. - Champion for automation, standardization and technical process efficiency within Enterprise Resilience. - Project management support and administration - support project manager colleagues in the design and execution of program enhancements. - Metrics reporting and assurance. All About You: - Excellent written and spoken English language communication skills are a core requirement. - Higher education (preferably related to Technology, Resilience or Engineering) or equivalent combination of experience and formal education required. - Minimum of two years experience in a similar or relevant role required. - Fusion Framework software tool experience highly advantageous. - ISO22301 Lead Auditor/Implementer certification highly advantageous. - Experience of working in a customer/service support environment highly advantageous. - Experience in delivering training and awareness sessions to large groups highly advantageous. - Experience of contributing to the maintenance of ISO22301 accreditation advantageous. - Salesforce experience advantageous. - Experience in the design and delivery of management information metrics advantageous. - Project management experience or accreditation advantageous. - Financial services experience advantageous. - Regulated environments experience advantageous. Personal Qualities: High attention to detail Ability to drive consistent and repeatable results with limited supervision Strong analytical background with excellent problem-solving abilities Ability to prioritize assignments and multi-task Copes well in a dynamic, complex environment Ability to communicate technical information to a non-technical audience Ability to anticipate client needs before they arise and present possible solutions or recommendations Be personable yet able to challenge/question constructively when necessary Develops relationships with a diverse group of internal customers to achieve results Passion for personal development and learning