Job
Description
About The Role
Project Role :Business Architect
Project Role Description :Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives.
Must have skills :Microsoft Dynamics 365 Technical Architecture
Good to have skills :NA
Minimum 12 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:Seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation.Roles & Responsibilities:Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.Professional & Technical
Skills:
Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.Skill:Microsoft Dynamics 365 Technical ArchitectureExperience:14+ years in D365 CRM (Consulting / Architecture)
Summary As Dynamics 365 CRM AI Lead, you will lead business transformation by architecting intelligent, future-ready CRM solutions on Dynamics 365. This leadership role will focus on driving innovation through Generative AI, automation, and predictive analytics to transform customer engagement and business processes. A typical day involves collaborating with senior business leaders, designing scalable solution architectures, shaping AI-enabled process flows, and driving strategic decisions. You will lead elite cross-functional teams and act as the key decision owner for solution design, ensuring measurable business impact and continuous improvement.Roles & Responsibilities?¢Define and execute the roadmap for Dynamics 365 CRM and AI integration aligned with business objectives.?¢Establish best practices for CRM customization, AI adoption, and automation frameworks.?¢Architect and implement Dynamics 365 CRM modules (Sales, Service, Marketing) with AI-driven enhancements. ?¢Integrate Generative AI tools (Azure OpenAI, Copilot Studio) for intelligent workflows, chatbots, and automated content generation. ?¢Ensure scalability, security, and compliance across all CRM and AI deployments.?¢Own and lead blueprinting, fit-gap workshops, and future-state process mapping.?¢Evangelize AI adoption and innovation within project teams.?¢Engage with multiple teams and contribute to the key decisions.?¢Ensure solution consistency and governance across global rollouts.?¢Mentor and guide team members; create an environment of innovation and excellence.?¢Develop and maintain architectural documentation, integration models, and process flow diagrams.Professional & Technical SkillsMust Have Skills?¢Proficiency in Microsoft Dynamics CRM Technical.?¢Strong understanding of business process modeling and analysis.?¢Experience with requirements gathering and documentation.?¢Ability to translate business needs into technical specifications.?¢Deep functional expertise in Dynamics 365 CRM (Sales, Customer Service, Marketing, Field Service).?¢Proven experience acting as a Solution Architect on global implementations.?¢Strong hands-on exposure to AI-powered features in D365, such as:?¢Copilot and AI assistance in CRM?¢Power Platform + AI Builder + Process mining?¢Intelligent automation + machine learning use cases?¢Capability to design and lead end-to-end CRM transformation using D365.Good to Have?¢Experience with Azure AI / Fabric / Data Lake.?¢Knowledge of IoT, predictive maintenance, route optimization, or forecasting algorithms.?¢Certifications in Dynamics 365 CRM or Solution Architect Expert.Leadership and Behavioral Skills?¢Strong leadership, stakeholder management, and executive communication.?¢Ability to drive decisions that influence multiple teams and business units.?¢Experience managing elite consulting teams.?¢Quick learners can learn new tools and AI capabilities with minimal direction.?¢Operate independently with high accountability and ownership.
Additional Information?¢Opportunity to work on strategic digital transformation programs and AI-driven implementations.?¢Expected to operate as part of an elite consulting pool with accelerated growth path. Qualification 15 years full time education
