Job
Description
About The Role
Project Role :Business Architect
Project Role Description :Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives.
Must have skills :Microsoft Dynamics 365 Technical Architecture
Good to have skills :NA
Minimum 15 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:Seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation.Roles & Responsibilities:Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.Professional & Technical
Skills:
Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.Skill:Microsoft Dynamics 365 Technical ArchitectureExperience:18??20+ years in D365 CRM (minimum 12+ years of experience in D365 CRM)
SummaryAs a Senior Manager / Principal ?? D365 CRM + AI Architect, you will lead transformation programs, define solution architecture, and drive AI-led innovation across engagements. This elite role goes beyond standard consulting, you will shape offerings, define reusable accelerators, influence presales strategy, and ensure delivery excellence.A typical day involves architecting end-to-end CRM solutions, guiding Managers and Associate Managers, driving AI capability adoption (Copilot, Power Automate, AI Builder), and representing the practice in high-stakes client or leadership forums.________________________________________Roles & Responsibilities?¢Serve as the CRM Solution Architect and thought leader for enterprise-scale Dynamics 365 programs.?¢Lead solution blueprinting, design authority, and architecture governance across projects.?¢Lead the adoption of Generative AI technologies (Azure OpenAI, Copilot Studio) within CRM workflows. ?¢Develop intelligent features such as predictive analytics, conversational bots, and automated content generation.?¢Own key design decisions and ensure scalability, integration readiness, and adherence to best practices.?¢Act as a trusted advisor to senior business leaders on CRM modernization and AI strategy.?¢Drive adoption of AI-led enhancements, including:oCopilot configuration & usage patternsoAI Builder-based automationoIntelligent workflows covering predictive, prescriptive insights?¢Engage with CXOs / senior client leadership to shape business transformation roadmaps.?¢Influence presales??proposal solutioning, scoping, estimations, RFPs, orals and demos.?¢Mentor and coach Managers and Associate Managers; build competency and succession pipeline.?¢Define frameworks, assets, accelerators, reusable IPs to reduce delivery effort.?¢Ensure risk mitigation, delivery governance, and quality assurance across multiple engagements.?¢Represent the practice in internal leadership forums and external thought leadership initiatives.________________________________________Professional & Technical SkillsMust Have Skills?¢Deep functional expertise in D365 CMR Modules covering:oSalesoCustomer ServiceoMarketingoField Service?¢Proven track record as Solution Architect in large, global rollouts.?¢Strong experience designing integrations and cross-tower dependencies:oFinance and OperationsoTechnical (extensions, interfaces, data)?¢Hands-on experience applying AI & automation in real project scenarios:oD365 CopilotoPower Platform (Power Automate, AI Builder, Power Apps)oData & insights using Power BIGood to Have?¢Experience in multi-country rollouts or global blueprints.?¢Familiarity with process intelligence / process mining solutions.________________________________________Leadership & Behavioral Skills?¢Ability to influence senior stakeholders and facilitate executive workshops.?¢Strong decision-making and governance ownership; able to challenge status quo.?¢Proven ability to shape strategy, build capability, and lead high-performing teams.?¢Passion for learning emerging technologies and Copilot, GenAI, low-code automation.________________________________________
Additional Information?¢Role is part of the elite pool, responsibilities include innovation, asset creation, and market acceleration.?¢Expected to represent the practice in global forums, partner connect sessions and thought leadership platforms. Qualification 15 years full time education
