Business Analyst(BA) - Program Management & Product Implementation

Job Profile:

Business Analyst

Designation:

Tech Stack:

Location:

Key Responsibilities

Client Onboarding & Engagement

• Serve as the primary point of contact for clients post-sales, ensuring smooth onboarding on our solutions.
• Conduct platform walkthroughs, product training sessions, and respond to client queries.
• Collaborate with internal teams (tech, support, product) to address client-specific needs and ensure timely resolution of issues.
• Maintain high levels of client satisfaction through consistent, proactive communication.
• Track client health scores, product usage metrics, and support upsell/renewal efforts.
• Log all client communications, tickets, and feedback in internal systems.

Requirement Gathering & Functional Analysis

• Collaborate with stakeholders to gather and analyze business, functional, and technical requirements.
• Translate requirements into clear documentation such as user stories, BRDs, and process flows.
• Recommend scalable solutions aligned with product capabilities and business needs.
• Create and maintain detailed process flows, data maps, and wireframes.

Project Management & Stakeholder Coordination

• Act as a liaison between business teams, product managers, and developers.
• Participate in daily stand-ups, project/ deliverables planning and retrospectives.
• Monitor project timelines and manage stakeholder expectations proactively.

Testing & Quality Assurance

• Prepare test cases and conduct functional testing to validate implementations.
• Support User Acceptance Testing (UAT) and resolve identified issues.
• Ensure system changes comply with data integrity, privacy, and security guidelines.

Qualifications & Skills

• 1-3 years of experience in Business Analyst (BA) role or related field.
• Strong understanding of Business Analytics, Business Analysis, Communication Management, Documentation, Data Analysis, SDLC Life Cycle & Project Management principles.
• Proficiency in tools such as Advanced Excel, SQL, Power BI, Tableau; ability to learn new technologies quickly.
• You must be an excellent problem solver with a passion of self-learning.
• Be an innovative and creative thinker, somebody who is not afraid to try something new