Business Analyst

Key Responsibilities

Requirement Gathering & Documentation

• Interact with customers and internal stakeholders to understand business needs and workflows.
  
• Document detailed

  BRD

  ,

  FRD

  ,

  User Stories

  ,

  Process flows

  , and

  Use cases

  .
• Convert business requirements into Spoors platform configurations where applicable.
  

Product & Implementation Support

• Collaborate with Product and Engineering teams to ensure clarity on requirements.
  
• Participate in solution design discussions and recommend optimal workflow configurations.
  
• Assist in platform setup, form configurations, workflows, and rule creation (Spoors product experience is a plus).
  

Project Coordination

• Work closely with CSM/Implementation teams to ensure smooth delivery.
  
• Plan and coordinate

  UAT

  , gather feedback, and validate delivered solutions.
• Track requirements, gaps, and change requests through tools like Jira.
  

Analysis & Insights

• Analyze business processes to identify opportunities for automation or optimization.
  
• Prepare reports, dashboards, and documentation for internal and customer use.
  

Required Skills & Qualifications

• 35 years

  of experience as a

  Business Analyst / Implementation Analyst

  , preferably in a

  SaaS or product-based environment

  .
• Strong understanding of

  workflow automation

  ,

  form-building

  , or

  field force automation

  platforms.
• Excellent documentation skills: BRD, FRD, wireframes, user stories, process mapping.
  
• Good understanding of

  SDLC

  ,

  Agile methodology

  , and requirement lifecycle.
• Ability to communicate effectively with clients and cross-functional teams.
  
• Hands-on experience with

  Jira, Confluence, Excel

  , and diagramming tools (Visio, Draw.io, Figma).
• Strong analytical and problem-solving skills with attention to detail.
  

Good to Have

• Experience with

  form creation

  ,

  workflow mapping

  , or

  rules engine

  configuration.
• Exposure to

  SQL

  , basic APIs, or data mapping.
• Experience working in

  enterprise SaaS deployments

  .
• Prior experience in

  BFSI, Manufacturing, Logistics, Pharma

  , or other field-force-heavy industries.

Key Competencies

• Client handling & stakeholder management
  
• Requirement clarity & structured documentation
  
• Logical thinking & problem solving
  
• Ownership and accountability
  
• Time management