Business Analyst - Robotic Process Automation

The purpose of this role is to closely observe business processes and find out the potential processes which can be automated by multiple robotics tools. The role reports in to the Automation Manager/Head and key function is to process design and implement creative RPA solutions for the organization, working alongside the RPA team, key stakeholders and local experts and be able to question, challenge and consider options and alternative solutions for automating business processes and maintain adequate automation pipeline.

• Perform Opportunity Assessments, analyse business processes, identify potential automation

opportunities, propose RPA strategy and provide the solution by checking the scalability of the RPA client architecture.

• Work closely with teams in the identification of business requirements, functional design, process design and implementing change requirements.

• Design process solutions in accordance with the design principles and standards specified and use core workflow principles that are efficient, well structured, maintainable and easy to understand.

• Fully and clearly document business processes to the granular level of detail that is required for an automation program. Creating the PDD (Process Description Document), and SDD (Solution

Design Document) in detail and working closely with developers to understand and assist the

creation of solution design, ensuring the solution meets the business requirements.

• Support process owners to create, user acceptance test (UAT) documents, identifying all the

process scenarios and their expected outcomes.

• Acting as a central point of knowledge and control for business processes, communicating with the developers, subject matter experts (SMEs) and the business process owners to answer any

queries that arise during the development and testing of an automated solution. Updating all the

RPA and business stakeholders across the project delivery cycle.

• Provide support and assist the automation manager/Head in the creation and ongoing evolution of the automation operating model and governance framework to ensure they remain fit for purpose, enabling business benefit to be delivered efficiently.

• Learn about complimentary and advanced technologies and understand how they can support and enable our automation ambition in the future, as we move towards Intelligent Automation.

Qualification & Experience :-

• Masters Degree or Master of Business administration

• Knowledge in automation platforms such Ui Path is added advantage.

• Demonstrated experience in identifying and leading opportunities for automation within business projects and initiatives.

• Proficient in assessing business processes to determine automation potential and developing strategic

implementation plans.

• Previous experience of insurance business processes is preferable, to aid a quick understanding of new

processes that requires evaluation.

• Good written skills with the ability to produce clear, detailed and accurate documentation. Prior experience

of using flow diagrams desired.

• Good Presentation skills, time management, Reporting skills and well versed with excel, PPT etc

• Good requirements gathering skills, to capture business processes using both existing process

documentation and process walkthroughs with the staff performing the process.

• Good inter-personal communication skills, communicating with subject matter experts, business process

owners, and the development team to help ensure the automated solution is correct.